Who provides NexDeliv
NexDeliv is provided by PT NEXDELIV KARYA TEKNOLOGI, a limited liability company (Perseroan Terbatas) in Indonesia, under the name NexDeliv (“we”). You can create an account yourself on the site, and we can also open one for you. Creating or using an account means you accept these terms.
The service
NexDeliv sends email for your application through an HTTP API. Each customer has its own sending account with its own sending domains, API key, reputation and suppression list, and a dashboard to see usage, add domains, set a webhook and replace the key. Plans and their limits (emails a month, sending domains) are shown in the dashboard. When a limit is reached the API refuses further sends; nothing is billed beyond the plan.
Where we have switched it on for your account, NexDeliv also sends WhatsApp messages through the WhatsApp Business Platform (the Cloud API) of Meta, from a WhatsApp Business number that you connect. WhatsApp is not part of the plans below and is not open to every account yet (it is coming soon): we switch it on for an account on request, with a monthly limit on messages, and we tell you the limit and any charge for our part before we do. We may change that limit, and the limit of the month ends sending until the next month.
Support is by ticket, for the paid plans: open one in the Support section of your dashboard. We answer there and by email, and you can reply to our email. We read every ticket and answer in business hours (Monday to Friday, Jakarta time); we do not promise a time for an answer. The Free plan has no support; the documentation and the guides are for it. For anything else (a payment, an abuse report) write to [email protected].
Your account and key
Keep your API key secret: whoever holds it can send as you. A key is shown once, and you can replace it at any time in the dashboard; the old key stops working at once. You are responsible for what is sent with your key. Tell us at once if you think it leaked.
Responsible use
You may send only email that the recipient has asked for or would expect from you (for example sign-in codes, receipts and notices about their own account), from a domain you control. You must not send spam or bulk unsolicited mail, mail to purchased or scraped lists, phishing, malware, or anything unlawful, deceptive or harassing, and you must not hide who sent a message. You must follow the email laws that apply to you and to your recipients, and honour requests to stop receiving mail.
When you connect a WhatsApp number from the dashboard you authorise NexDeliv to act on that number and its WhatsApp Business account at Meta only as far as sending needs, and only in the ways listed under “WhatsApp messages” on the Privacy page. A number that is registered with Meta in this way cannot be used in the WhatsApp or WhatsApp Business app at the same time. The access lasts for the time Meta sets and is renewed by us; if Meta stops accepting it (for example because you removed the app’s access at Meta, or Meta limited the number), sending stops until you connect the number again, and we are not responsible for messages that were not sent meanwhile. You can take a number off in the dashboard at any time, which deletes the access and the PIN here and takes our app off the account’s webhooks at Meta; remove the app’s access at Meta too. We write to the people who sign in for your account when Meta stops accepting the access of a number. Test messages that you send from the dashboard are real messages: they count in the month and Meta charges them like any other.
For WhatsApp the number must be one that you own or are allowed to use for the business. You may message only people who agreed to receive messages from you on WhatsApp, and only with templates that say truthfully what they are for. Meta’s WhatsApp Business terms and messaging policies apply to you directly, they are Meta’s to change, and you must follow them. If recipients block or report your messages, Meta can limit or switch off your number, and we cannot undo that. The inbox and the contacts hold your own content and the personal data of the people in them: you are responsible for what you keep and for having the right to keep it, and you can delete it at any time. A broadcast goes only to the contacts you marked as having agreed to hear from you: marking a contact is your statement that the person agreed, and you must honor it when they ask to stop.
Addresses that bounce or complain are put on your suppression list and are not mailed again. Our email delivery provider watches bounce and complaint rates for each account; if yours is too high, sending can be paused by the provider or by us until the cause is fixed.
The assistant
The assistant (Basic and Pro) explains the sending of your own account in plain words: why emails bounced, how your rates look and what you could do. An AI model writes its answers, so they can be wrong or incomplete: they are information, not advice, and you decide, and stay responsible for, what you send and what you change. It only reads: it cannot send, change or delete anything.
Each plan has a number of questions a month, shown in the dashboard and on the plans page, and a monthly capacity of the assistant that normal use does not reach. A question that we fail to answer is not counted. We may limit or pause the assistant to prevent abuse or when the AI service is not available, and we do not promise that it is always available or that it answers within a set time. Do not try to make it ignore its rules or to read anything about another account. It does not replace a support ticket for your account, your billing or anything it cannot see. What it reads, and what is sent to the AI service, is described on the Privacy page.
Plans, fees and the Free plan
A new account starts on the Free plan, with no card and no end date: up to 100 emails a day, one domain, 1 day of history, 3 templates and no attachments, at no cost. All the free accounts share a number of emails for each day; on a day it is used up, free accounts cannot send until 00:00 UTC. We may pause the sending of a free account that has many bounces or complaints, and close a free account that is used to send spam, phishing or other abuse. A plan is paid in rupiah, online (QRIS, virtual account or e-wallet): you choose the plan in the dashboard, which shows the amount and the payment page. The plan is switched on when the payment arrives and lasts 30 days; if it is not paid again, sending stops three days after it ends. Prices are in rupiah. If you pay while an older free trial is still running, the days that are left are added to the paid month. We try to remind you by email before the paid month (or an older free trial) ends, but a reminder may not arrive: the date in your dashboard is the one that counts.
The price of each plan a month, in rupiah. We are not a VAT-registered business, so no VAT is added to these prices:
- Starter: Rp79,000 a month (or Rp790,000 a year), 10,000 emails a month, 2 sending domains, 3 API keys, 2 requests a second on average, 1 GB of attachments a month, 10 stored email templates.
- Basic: Rp299,000 a month (or Rp2,990,000 a year), 50,000 emails a month, 5 sending domains, 5 API keys, 5 requests a second on average, 3 GB of attachments a month, 50 stored email templates.
- Pro: Rp599,000 a month (or Rp5,990,000 a year), 130,000 emails a month, 10 sending domains, 10 API keys, 10 requests a second on average, 10 GB of attachments a month, 200 stored email templates.
A plan lasts 30 days from the payment, or 365 days if you pay for a year at once; a year costs ten times the monthly price, so two months are free. If you pay for another plan while days of the one you have are left, those days are not lost: they are valued at the price of the plan you paid for them and added to the 30 days of the new plan as the days that value buys there (a higher plan gives fewer days, a cheaper plan more). You pay the normal price of the new plan, and the confirmation says how many days were added.
Top-ups: an account on a paid plan that is running may buy more emails for the rest of the current month, once, without changing plan (+10,000 emails for Rp89,000 and +50,000 emails for Rp399,000). The emails are added to the monthly limit when the payment is applied and can be sent until the last day of that month (UTC); what is left after that expires and is not carried over, refunded or exchanged. The free trial, a plan that has ended and an account without a plan cannot buy one. A top-up does not change your plan, its price, its end date or any other limit.
Prepaid emails: an account that has no running paid plan (the Free plan or a plan that has ended) may buy 5,000 emails for Rp49,000 and send on them, with the features of the Starter plan (its attachments, history and templates) and no limit for the day. Each recipient of a message takes one email from the balance. The balance does not reset each month. It is good for 6 months from the latest purchase: buying again adds to what is left and moves the end of the whole balance 6 months on. Emails that are unused at the end of that time expire and are not refunded, exchanged or carried over, and the same holds if the account is closed. An account with a running paid plan uses the limits of its plan and does not spend the balance, which waits. We try to write to you 30 and 7 days before the end, but a reminder may not arrive: the date in your dashboard is the one that counts.
WhatsApp messages are charged by Meta, not by us: you add your own payment method to your WhatsApp Business account at Meta, and Meta bills you for the messages it delivers, at its own rates. We add nothing to those rates. The Meta charges are separate from the plans above.
Payments, refunds and cancellation
Online payments are processed by Mayar (QRIS, virtual account or e-wallet): you pay on its page, which opens when you ask to pay, and NexDeliv does not see or keep card numbers.
Once a paid plan has been switched on (or a top-up added), the payment is not refunded, including when you do not use the plan, stop earlier, or close your account. The Free plan costs nothing, so there is nothing to refund before you pay. If we charged you twice for the same plan, or switched it on wrongly, write to us and we will correct it or return the extra amount.
What Meta charges for WhatsApp messages is between you and Meta: we cannot refund or dispute it for you.
For a problem with a payment, write to [email protected] from the address of your account and give the reference of the payment (it looks like NX-7K3QZP and is shown in the dashboard and in the confirmation email).
You may cancel at any time: a plan is not renewed automatically, so you are never charged again unless you pay again. A paid plan stays on until the end of the period (30 or 365 days) you paid for.
Suspension and ending
We may pause or close an account, with notice when we can and at once when we must, if it breaks these terms, harms other customers or the shared sending reputation, or puts the service or us at legal risk. We may also switch WhatsApp off for an account, at once, if Meta limits or switches off its number or if its messages break Meta’s policies. You may stop using NexDeliv at any time and ask us to close your account; we then remove the account’s sending domains and records as described in the privacy page.
Uptime: a target, not a promise
We aim for the API to answer 99.9% of the time in a month. It is a target: it is not a guarantee, and nothing is credited or refunded when it is missed. Whether the API answers now, and any incident in progress, is on the status page. NexDeliv is provided as it is. We work to keep it running, but we give no guarantee of uninterrupted or error-free service, or that a message will be delivered: delivery depends on the receiving mail systems and, for WhatsApp, on Meta and the recipient’s phone. A WhatsApp message whose delivery report Meta never sent is shown as “unconfirmed” after 10 minutes: that does not mean it failed, and it does not mean it arrived. Do not use NexDeliv as the only way to deliver something that must arrive.
Liability
As far as the law allows, we are not liable for indirect or consequential loss, lost profit or lost data, and our liability for any claim is limited to what you paid us for the service in the three months before the claim. Nothing here limits a liability that the law does not allow us to limit.
Changes
We may change the service or these terms. When a change matters to you we will write to the address of your account before it applies; using the service after that means you accept it.
Questions
Write to [email protected]. If we disagree about something, please write first: most problems are solved that way.